Absence notifications
Parents can notify you when their child won't be attending an upcoming session. You get an email straight away and the Today view shows a pre-absent count on that class card so you're never caught off guard.
How it works
- A parent opens the Parent portal and sees their child's next class on the dashboard.
- They tap Won't attend on the session card.
- You receive an email immediately with the student's name, class, and date.
- The session card on the parent's dashboard changes to show "Absence reported" in red.
- Your Today view shows a pre-absent pill on that class card with a count of how many students won't be there.
What coaches see
On the Today screen (Dashboard → Today), each class card with a reported absence shows:
- A yellow N pre-absent pill under the class name.
- The normal check-in progress bar reflecting enrolled students only.
Tapping the class opens the full register, where absent students are visible alongside present ones.
You also receive an email notification for every absence report — it includes the student's name, class, date, and any note the parent left. All coaches and owners on your club receive this email.
If a parent changes their mind
Parents can cancel a reported absence at any time from the parent dashboard. They tap Cancel report next to the session card. The pre-absent count on the Today view updates immediately and you will not receive another email (the cancellation is silent).
Tips
- No action required from you. The absence report is informational — you don't need to approve or reject it. It simply tells you who to expect.
- Absences apply to a specific session. If a student has a recurring class every Tuesday, a "Won't attend" report only covers the next upcoming session, not all future ones.
- Late reports still work. A parent can report an absence even on the morning of a session — the Today view always reflects the current state.
Encouraging parents to use it
Share this with your parents:
"If your child can't make it, please tap Won't attend on the class card in your parent portal. It takes two seconds and helps us plan ahead."